How Small Businesses & Solopreneurs Can Setup An Online Support System

Happy customers are the lifeline of Small Businesses.

So, providing great customer support is a big deal.

And there’s more to it than sending emails back-and-forth with your customers.

A Support System

Delivering great support requires a support system that:

• Collects Support Request Tickets
• Alerts admins of new Tickets
• Enables admins to see all Tickets from a user
• Tracks Ticket replies/responses
• Enables admins to reuse Ticket replies/responses
• Tracks admin Ticket response times
• Displays/exports reports on Tickets

The real key to delivering great support for Small Businesses and Solopreneurs is having the ability to setup and manage a support system fast, without technical skills, and affordably.

Fluent Support

Fluent Support does all this for just $129/Year.

Fluent Support is a budget-friendly helpdesk solution that’s perfect for small businesses and agencies.

Fluent Support is a WordPress Plugin, meaning it only works on WordPress websites.

It took me about an hour to set it up and test it on a new website I’m building.

Free vs Paid Version

The FREE version is fine to get started for most Small Businesses and Solopreneurs.

The FREE version has these features:

• Unlimited Tickets
• Unlimited Agents
• Displays Active Tickets by Product/Service
• Displays Ticket Statistics
• Displays Ticket Status (Open, Active, Closed, New)
• Customer Details (Activity, Stats)
• Unlimited Ticket Attachments
• Ticket Internal Notes
• Agent Reports
• Product Reports
• Ticket Importer (Migration)
• ReCaptcha
• Email Verification
• Two-Factor Authentication (2FA)
• REST API
• FluentCRM & Fluent Forms Integrations

The PAID version adds these features:

• Auto Close
• Email CC
• Saved Replies
• Ticket Merge
• Collision Detection
• Activity Reports
• Agent Time Tracking
• Customer Satisfaction Ratings
• Email Piping
• Manual & Automatic Workflows
• Incoming Webhook
• 15+ WordPress Integrations
• Slack, Telegram, WhatsApp, Discord Integrations
• Ticket Tags
• Custom Fields

Conclusion

I think Fluent Support is a terrific tool for setting up a Support System that a single person or a small team can manage.

Get Fluent Support here.

Give it a try.

Then come back and share what you think in the comments.

Enjoy!

Full Disclosure: I use Fluent plugins, love them, and I am an affiliate.