How Small Businesses & Solopreneurs Can Setup An Online Support System
Providing great customer support is a big deal. And there’s more to it than sending emails back-and-forth with your customers...
Happy customers are the lifeline of Small Businesses.
So, providing great customer support is a big deal.
And there’s more to it than sending emails back-and-forth with your customers.
A Support System
Delivering great support requires a support system that:
- Collects Support Request Tickets
- Alerts admins of new Tickets
- Enables admins to see all Tickets from a user
- Tracks Ticket replies/responses
- Enables admins to reuse Ticket replies/responses
- Tracks admin Ticket response times
- Displays/exports reports on Tickets
The real key to delivering great support for Small Businesses and Solopreneurs is having the ability to setup and manage a support system fast, without technical skills, and affordably.
Fluent Support
Fluent Support does all this for just $129/Year.
Fluent Support is a budget-friendly helpdesk solution that’s perfect for small businesses and agencies.
Fluent Support is a WordPress Plugin, meaning it only works on WordPress websites.
It took me about an hour to set it up and test it on a new website I'm building.
Free vs Paid Version
The FREE version is fine to get started for most Small Businesses and Solopreneurs.
The FREE version has these features:
- Unlimited Tickets
- Unlimited Agents
- Displays Active Tickets by Product/Service
- Displays Ticket Statistics
- Displays Ticket Status (Open, Active, Closed, New)
- Customer Details (Activity, Stats)
- Unlimited Ticket Attachments
- Ticket Internal Notes
- Agent Reports
- Product Reports
- Ticket Importer (Migration)
- ReCaptcha
- Email Verification
- Two-Factor Authentication (2FA)
- REST API
- FluentCRM & Fluent Forms Integrations
The PAID version adds these features:
- Auto Close
- Email CC
- Saved Replies
- Ticket Merge
- Collision Detection
- Activity Reports
- Agent Time Tracking
- Customer Satisfaction Ratings
- Email Piping
- Manual & Automatic Workflows
- Incoming Webhook
- 15+ WordPress Integrations
- Slack, Telegram, WhatsApp, Discord Integrations
- Ticket Tags
- Custom Fields
Conclusion
I think Fluent Support is a terrific tool for setting up a Support System that a single person or a small team can manage.
Give it a try.
Then come back and share what you think in the comments.
Enjoy!
Full Disclosure: I use Fluent plugins, love them, and I am an affiliate.